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Teachers (Class rosters)
Classroom & school licences
What do I do if I forget my password?
What are the technical requirements for IXL?
What should I do if I forget my username?
How do I change my password?
How do I get an account for the IXL app?
How can I change my profile icon?
Why can't I sign in?
How do I contact technical support?
What happens if someone in my family forgets their secret word?
How do I set up my iPad or iPhone's parental controls to allow access to IXL?
How do I change to another country's edition?
How do I switch users on a family account?
How do I cancel iTunes billing for IXL?
How do I renew my membership billed through iTunes?
How can I make sure my child uses their correct profile on our family account?
Why am I reaching a 10-question limit?
How can I find a skill to work on?
How does the SmartScore work?
Can my students practise any year level?
Is there audio available for additional support?
Is there a way to suggest skills to students?
How do I earn certificates and awards?
Can I hide the timer?
Can I use IXL on an iPad or iPhone?
Is there an IXL Android app?
Is there an IXL app for Kindles?
How do I assign a skill to students using Google Classroom?
Does IXL provide worksheets?
How do I include fractions, exponents and special characters in my answer?
How do I find the skills suggested for me by a teacher or parent?
What is the Challenge Zone?
What are IXL Recommendations?
Why is it so important to sign in before practising?
How do I receive certificates by email?
Is there a way to hide the year levels?
If I exit a skill before it is mastered, is all my work lost?
What do I do if I want to try out a different skill?
How does the practice timer work?
Where can I find certificates to print out?
How many questions are there?
Why is there more than one set of objectives for my country?
Is there a way to share a skill on Facebook?
What happens when students get a question wrong?
How can I see new skills and skill code changes?
What is the Real-Time Diagnostic?
How often should a student use the Real-Time Diagnostic?
What do the IXL Real-Time Diagnostic levels mean?
Is there audio support for the Real-Time Diagnostic?
From my teacher account, is there a way to suggest the Real-Time Diagnostic to my students?
How do I print my students' Real-Time Diagnostic results?
What subjects are available in the Real-Time Diagnostic?
How can I find an IXL Analytics report that best suits my needs?
How do I print an IXL Analytics report?
How do I export my students' scores?
How can I be sure IXL Analytics reflects my most recent data?
How can I use the Live Classroom report?
How can I use the Trouble Spots report?
How can I use the Score Grid report?
How do I access my roster?
How do I edit student info on my roster?
How do I add another student to my roster?
Can I change a student's username and password?
Can I print student usernames and passwords?
Can I import students from Google Classroom to my IXL roster?
Do I have to use full first and last names for students in my roster?
Can I organise my students into classes and view IXL Analytics for individual classes?
Can students be on more than one teacher's roster?
What is a Group Jam?
Do the children in my membership receive access to all year levels?
How do I add a child to my membership?
Does membership include all of my children or do I need to purchase multiple memberships?
What subjects can I purchase on IXL?
How do I cancel my membership?
If I already have access to maths, is there a cost to purchase English?
How do I update my credit card information?
Can I add English to my membership for only one child and not the other?
How does the 30-day satisfaction guarantee work?
If I switch to an annual plan, can I apply my previous monthly payments to my new annual membership?
If I add a child after my membership has started, will the price be calculated pro rata?
Can I add a subject to my membership in the middle of a billing cycle?
Do you accept any form of payment other than credit card?
Can I pay in a different currency?
Can I try a family membership before purchasing one?
Can I change the child on my family account?
If I already have a maths classroom licence, is there a cost to add English?
Do students receive access to all year levels?
Can students access IXL from home?
Can I purchase a classroom licence for more than 25 students?
Is a subscription active for a calendar year or a school year?
Can I purchase a licence for just one subject?
How long does it take to activate my subscription after I place my order?
How do I connect my existing IXL trial classroom account to my school’s subscription?
How can I get parents involved?
Do students have access to IXL over the summer?
I don't have 25 students. Do you offer a smaller licence?
Do you accept school purchase orders?
What does the first day of school setting do?
Why can’t I find my students’ practice in Analytics?
How can I message my students?
Can I create a competition for my students on IXL?
What do I do if I forget my administrator username or password?
How do I change my administrator password?
As an administrator, how do I set up teacher accounts?
As an administrator, how do I add new students to the master roster?
As an administrator, how do I edit student information on the master roster?
What Analytics reports are available for administrators?
As an administrator, how can I see the diagnostic growth for my school?
How do I add other administrator accounts?
As an administrator, how do I control what changes teachers can make to their rosters?
As an administrator, how do I prevent students from changing their password?
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