Membership FAQ

  • Does membership include all of my children or do I need to purchase multiple memberships?

    There is no need to purchase more than one membership. You can purchase access for multiple children within your family membership. Each child will have his or her own account. IXL adapts to each child's skill level and will track individual progress.

    Pricing for family memberships starts at just A$9.95/month or A$79/year. Each additional child costs A$2/month or A$20/year. For more information or to purchase a family membership, go to http://au.ixl.com/membership/family/pricing, and select your preferred membership option to view pricing details.

  • Do you offer a trial membership for family users?

    We only offer trial memberships to teachers. We do not offer trial family memberships because parents have the option of purchasing a monthly membership instead of committing to a full year. We do allow you to practise up to 20 questions per day for free, so you can try out IXL before purchasing a membership.

  • Do the children in my membership receive access to all year levels?

    Yes! All IXL memberships provide unlimited access to every year level available on the site.

  • Can I pay in a different currency?

    All prices for IXL's Australia edition are quoted in Australian dollars. Your credit card statement will show the amount debited in your currency based on the exchange rate on the date of transaction.

  • Do you accept any form of payment other than credit card?

    The easiest way to pay is via credit card here. We accept Visa, MasterCard and American Express. If you do not have a credit card, please contact our Membership Services department at support@ixl.com for information on alternative payment methods.

  • Do you accept PayPal?

    The easiest way to purchase a membership is via credit card here. If you'd prefer to pay via PayPal, we accept PayPal for annual memberships. For more information, please contact support@ixl.com.

  • How do I add a child to my membership?

    To add a child to your membership, sign in to your IXL parent account, and click on the welcome drop-down menu. Select Manage account. From here, click Add children, make the appropriate selections and click Confirm.

  • If I add a child during the course of my membership, will the price be reduced?

    Yes, when you add a child to your membership, the cost will be adjusted to reflect the time remaining in your billing period.

  • How do I update my credit card information?

    To update your credit card information, sign in to your IXL parent account, and click on the welcome drop-down menu. Select Manage account. In the Billing details section, click Edit and make your changes. Please ensure that you click Update to save your changes.

  • I have a monthly membership and would like to switch to an annual membership. Can I apply the payments I made toward the monthly membership to an annual membership?

    We cannot apply payments from your monthly membership to your new annual membership. When you switch to an annual membership, the change takes effect after your current month ends, so you will not lose the time you have already purchased.

    To switch to an annual membership, sign in to your IXL parent account, and click on the welcome drop-down menu. Select Manage account. From here, click switch to annual.

  • Can I put my monthly membership on hold?

    Of course! You can put your monthly membership on hold for up to three months. To put your membership on hold, sign in to your IXL parent account, and click on the welcome drop-down menu. Select Manage account. From here, click Put membership on hold.

    Your account will not be charged during the hold period. When the hold period is over at the end date you have chosen, your monthly membership will renew and you will be charged as usual.

  • How do I cancel my membership?

    You can cancel your membership at any time. Simply sign in to your IXL parent account, and click on the welcome drop-down menu. Select Manage account. From here, click Cancel membership. Please ensure that you click Submit to complete the cancellation. Your membership will remain active until your current billing period ends.

  • If I cancel my membership, will I receive a pro rata credit?

    We do not offer pro rata refunds or credits for any partially used membership periods. You may cancel your IXL membership at any time. Once you have cancelled your membership, your credit card will not be charged again. You will continue to have access to your account until the current billing period ends.

  • Are there mobile apps for IXL?

    Oh, yes! IXL now offers apps for Android tablets, Chromebooks, iPads, and Kindles. For more information and to download an app, go to au.ixl.com/apps.

    If you have an existing IXL account, just sign in to your account from the app and begin practising on your device.

    Without an account, you can practise 20 problems a day for free on the app. If you'd like to have unlimited access to IXL, purchase a subscription at http://au.ixl.com/membership. Then, use your IXL username and password to sign in to the app from your device and start tackling practice challenges.

  • How do I get an account for the iPad, Android, or Kindle app?

    To get an account for the iPad, Android, or Kindle app, go to http://au.ixl.com/membership, and sign up for a subscription. Your IXL username and password are what you use to sign in to the app.

    If you haven't already, download the iPad app from the iTunes Store, the Android app from the Google Play Store, or the Kindle app from the Amazon Appstore. Then, sign in to start practising and earning awards!